Don’t Kill Them Softly: Fostering a Culture of Fearless Feedback,
Like opinions, everyone has feedback. And like opinions, harmful or useless feedback can kill your team softly by demoralization. This talk is for new and seasoned managers alike, as well as individual contributors.
Using design anthropology methodologies, we’ll explore a framework you can use to foster a fearless feedback culture that focuses on value, rather than flaws.
- Resolve conflict
- Let go of ego
- Create a baseline of respect
- Assume positive intent
- Be proactive in giving/receiving feedback
- Use empathy to foster understanding
- Understand how actions are perceived despite intentions